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Sustainable PNNL - Balancing social, environmental, and economic needs for a more sustainable future

Stakeholder Engagement



Primary Feedback Mechanisms

An annual business review meeting is held with our Business to Business (B2B) suppliers of commercial off-the-shelf products that involves reviewing sales figures, process improvements, sustainable acquisitions requirements, and areas of focus for the next year.

Suppliers can contact the with any concerns related to procurement, or they can send comments via a feedback form for response from a representative.

The proactive outreach program encourages small businesses to work with PNNL.

Key Topics and Concerns

No significant issues related to PNNL’s performance were raised by suppliers in the 2018 business review meetings, other than that office product suppliers continue to desire to help PNNL streamline its print management services. Most feedback continued to reflect the desire to increase sales access to PNNL and improve ongoing processes within the B2B catalogs/websites, including improved pricing and better inventory levels with local suppliers.

PNNL Response

  • Provided suppliers with equal access to opportunities by hosting B2B supplier shows for PNNL staff per year and directed all inquiries on bid opportunities to the PNNL solicitation website.
  • Networked with suppliers:
    • Attended several outreach events:
      • 2018 Alliance Northwest Small Business Conference, Puyallup, WA, March 15, 2018
      • 14th Annual Bridging Partnerships Small Business Symposium, Kennewick, WA, April 18-19, 2018
      • 17th Annual DOE Small Business Forum & Expo, Houston, TX, May 22-24, 2018
    • Met in person with 10 small businesses over the course of the year.
    • The PNNL Small Business Program Manager participated extensively in acquisition pre-planning and took great strides to ensure maximum participation by small businesses on all of PNNL’s competitive RFPs/Invitations for Bids (IFBs) by:
      • Reviewing all purchase requisitions greater than $150,000 when they were assigned to a Contracts Specialist and routinely suggesting additional small businesses be added to those lists
      • Reviewing ‘Bidder’s Lists’ on all competitive, domestic RFPs/IFBs greater than $150,000 prior to issuance and routinely suggesting additional small businesses be added to those lists
      • Created an Acquisitions Opportunities Forecast on PNNL’s Solicitations website
      • Frequently alerting potential small businesses to postings on the PNNL solicitation website.
    • The PNNL Small Business Program Manager worked with numerous small businesses who registered in PNNL’s Acquisition Supplier Portal to refine their entries in order to increase their likelihood of being added to solicitation lists.

PNNL Sustainability