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Sustainable PNNL - Balancing social, environmental, and economic needs for a more sustainable future

Stakeholder Engagement

Customers

Customers

Primary Feedback Mechanisms

PNNL's performance is reviewed every trimester against the Performance Evaluation and Measurement Plan (PEMP) by PNNL senior management and U.S. Department of Energy (DOE) individuals with responsibility for research programs and PNNL operations oversight.

PNNL and the Pacific Northwest Site Office (PNSO) counterparts hold routine meetings to discuss performance and emerging issues. PNNL assessment plans and associated results are shared with PNSO. Communications between PNSO and PNNL are such that there are no surprises or embarrassments.

Performance data are shared with the PNSO and contain performance information from both research and operations. DOE provides an annual written assessment of PNNL's performance against the PEMP goals.

Key Topics and Concerns

Overall, customer feedback provided through our PEMP reviews was very positive. PNNL received consistently high grades in all categories of both science and technology and management and operations performance. In fact, PNNL had the highest S&T scores among the laboratories stewarded by DOE Office of Science (SC). Highlights from the performance evaluation are:

  • PNNL was recognized by SC as a "world leader in catalysis, condensed-phase and interfacial molecular sciences, and energy storage research."
  • DOE praised our "outstanding performance in bioenergy R&D" and acknowledged PNNL to be "a leader in the field."
  • The Department of Homeland Security called PNNL their "go-to lab," particularly for our expertise in material science and engineering, data analytics, and several other areas.
  • PNNL was recognized as a "world authority in glass chemistry as applied to nuclear waste disposition."
  • The National Nuclear Security Administration noted that PNNL provided "significant science and technology leadership" in nonproliferation and arms control.

We also continued to receive positive recognition of our commitments toward sustainability goals. Our environmental protection, technology commercialization, facilities planning, and cyber security programs were all highlighted as performing well. DOE noted our robust integrated system for planning the future campus based on mission and program needs and effective execution of the campus strategy.

The evaluation also called out areas where improvement is needed. FY 2017 PEMP notable outcomes were established to address focus areas for improvement. We plan to better align our biological sciences and high energy physics research programs with SC expectations. We also will address previously identified deficiencies in our procurement and human resources functions.

PNNL Sustainability